Return, Refund & Cancellation Policy

Last updated: October 30, 2026

At Zero Space Furniture Trading LLC - SPC, we aim to provide quality furniture and reliable customer service. Please review our Return, Refund, Cancellation and Warranty Policy before placing an order.

This policy applies to purchases made through our website and other direct sales channels, subject to applicable UAE consumer protection laws.

1. Change-of-Mind Returns

Zero Space generally does not accept returns or offer refunds for change-of-mind purchases.

Customers are encouraged to carefully review the product descriptions, dimensions, specifications, colours, finishes and other details before confirming an order.

This policy does not affect any mandatory rights or remedies available to customers under applicable UAE consumer protection laws, including rights relating to defective, damaged, incorrect or non-conforming products.

2. Ready-Made Furniture

Ready-made furniture is supplied according to the specifications displayed on the product page or confirmed at the time of purchase.

• Ready-made furniture generally carries a one-year manufacturer warranty, unless a different warranty period is specified on the product listing, invoice or accompanying warranty documentation.

• Products must be inspected upon delivery.

• Any visible delivery damage, missing components or incorrect items should be reported to Zero Space immediately.

• Change-of-mind returns and refunds are not accepted, except where required under applicable law.

3. Chair Warranty Categories

Our chairs are available with different warranty coverage depending on the model and product category.

The applicable warranty may be:

• No additional manufacturer warranty.

• One-year manufacturer warranty.

• Three-year manufacturer warranty.

The specific warranty applicable to each chair will be stated on its product page, invoice or accompanying warranty documentation.

Customers should check the warranty details before placing an order.

Where a product is listed without an additional manufacturer warranty, this does not exclude any mandatory consumer rights or remedies available under applicable UAE law.

4. Customized and Made-to-Order Furniture

Customized furniture is manufactured according to the customer's approved requirements, including dimensions, colours, materials, finishes, designs and other agreed specifications.

• Customized furniture carries a manufacturing-defect warranty of three to five years, depending on the product and the warranty period confirmed in the product listing, invoice or approved quotation.

• The applicable warranty period and coverage will be confirmed before the order is finalized.

• Customers are responsible for reviewing and approving the final specifications before production begins.

• Customized orders are not eligible for change-of-mind returns or cancellations once production has started, except where required by applicable law or where the product does not comply with the agreed specifications.

• Cancellation requests must be submitted before production begins. All cancellation requests are subject to review and confirmation by Zero Space.

5. Damaged, Defective or Incorrect Products

Customers should inspect their orders upon delivery and report any visible damage, manufacturing defects, missing components or incorrect products to Zero Space immediately.

When reporting an issue, please provide:

• Order number or invoice number.

• Product name and model.

• Clear photographs or videos showing the reported issue.

• A brief description of the problem.

Our team will review the complaint and assess the reported issue.

Where a defect, damage or non-conformity is established, Zero Space will arrange an appropriate remedy in accordance with applicable UAE consumer protection laws. Depending on the circumstances and applicable requirements, this may include repair, replacement or refund.

This section does not limit any statutory rights customers may have.

6. Warranty Coverage and Exclusions

Warranty coverage depends on the product category and the specific warranty period stated on the relevant product page, invoice or warranty documentation.

Unless otherwise stated in the applicable warranty terms, manufacturing-defect warranty coverage does not include damage or problems resulting from:

• Normal wear and tear.

• Misuse, negligence or improper handling.

• Accidental or physical damage after delivery.

• Improper assembly, installation or maintenance by unauthorized persons.

• Unauthorized modifications, repairs or alterations.

• Exposure to unsuitable environmental conditions or failure to follow product care instructions.

These exclusions do not apply where the issue is caused by a manufacturing defect or where applicable consumer protection laws provide otherwise.

7. Exchanges

Exchange requests must be submitted to Zero Space for assessment.

Exchanges for change-of-mind purchases are not generally accepted. However, where an exchange or replacement is required due to an established defect, incorrect supply or other legally recognized reason, the request will be handled in accordance with applicable UAE consumer protection laws.

8. Refunds

Refunds are not generally provided for change-of-mind purchases.

Where a refund is approved or legally required, the refund will be processed in accordance with applicable UAE consumer protection laws and the circumstances of the order.

Where possible, refunds will be issued through the original payment method. Processing times may depend on the payment provider or financial institution.

9. How to Report an Issue or Request Assistance

To report damaged or defective products, request a cancellation, or discuss a warranty claim, please contact our team with your order details.

Email: info@zerospacedecor.com

Website: https://zerospacedecor.com

Phone: +971 2 562 7477

WhatsApp: +971 58 598 4707

Our team will review your request and guide you through the next steps.

10. Applicable Law

This policy is governed by the applicable laws and regulations of the United Arab Emirates, including UAE consumer protection legislation.

Nothing in this policy is intended to exclude, restrict or reduce any rights or remedies that customers are entitled to under applicable UAE law.

For further assistance, please contact Zero Space Furniture Trading LLC - SPC.