Warranty & Claims Policy
Effective Date: 01/01/2020
Overview
Zero Space Furniture Trading LLC – SPC provides high-quality office furniture, home furniture, and custom-made interior solutions.
Due to the nature of our products (especially custom manufacturing), we do not follow a traditional return and refund model.
Instead, we provide a Warranty & Inspection-based claims system.
Order Cancellation
- Custom furniture orders may only be cancelled before production begins.
- Once production has started, cancellation requests are not accepted.
- Any cancellation request must be submitted directly to our team for review.
Delivery Inspection
Customers must inspect products upon delivery.
- Any visible damage must be reported immediately before signing delivery confirmation.
- Once delivery is accepted and signed, responsibility transfers to the customer.
Warranty Coverage
We provide warranty based on product type:
- Mesh Chairs: 1 to 3 years (depending on model)
- Leather Chairs: 3 years
- Ready-made Desks & Workstations: 1 year
- Custom Furniture: 1 year manufacturing warranty
What Warranty Covers
- Manufacturing defects
- Structural issues under normal usage conditions
What Warranty Does NOT Cover
- Physical damage caused by misuse
- Improper handling or installation by third parties
- Normal wear and tear
- Damage after delivery acceptance
- Modifications done by customer or third party
Warranty Claim Process
- Customer reports issue with photos/videos.
- Technical team inspection is conducted.
- Damage classification is reviewed:
- Manufacturing defect OR customer-caused damage
- Final report is submitted to operations team.
- Decision is made:
- Repair OR replacement (if applicable)
Replacement Policy
Replacement is provided only when:
- Manufacturing defect is confirmed
- Product is under valid warranty period
Contact for Claims
Email: info@zerospacedecor.com
Phone: +971 2562 7477